This Webcast will share key findings from a recent global survey on the CFO's role in driving enterprise-wide process improvement, sponsored by Genpact and conducted by CFO Research Services.

The value of excellent process execution became more evident during the economic downturn, as companies around the world were forced to pay stricter attention to how well the business ran. Now, the benefits that survey respondents anticipate from process improvement go beyond simple process efficiency and touch on core aspects of business performance management.

Attend this Webcast to learn about the key findings from this research and what steps you can take to drive substantial process improvements at your company that will have a marked impact on business performance (read "bottom line").

About the Presenters

David Owens Associate Director of Research CFO Research Services	Shantanu Ghosh Senior Vice President Solutioning, Transitions, Practice Genpact


David Owens, Associate Director of Research, CFO Research Services

David W. Owens is associate director of research at CFO Research Services, a unit of CFO Publishing Corporation, which publishes CFO magazine. He researches and writes on a wide range of topics in corporate finance, including shareholder value, risk management, performance management, organization structure, information technology, human resources and benefits, and financial and corporate strategy.

David has 25 years of experience as a researcher, editor, and writer on business, financial, and management topics. He is a graduate of Haverford College, and he is based in Boston.


Shantanu Ghosh, Senior Vice President, Solutioning, Transitions, Practice, Genpact

Shantanu Ghosh is responsible for Solutions, Transitions and Practice globally for all the service lines. He joined Genpact in early 2005 and has been instrumental in building its Finance & Accounting Business for Global Customers outside GE and making Genpact an industry leader in the F&A space. He frequently represents Genpact at industry platforms and writes white papers in the industry media.

Prior to joining Genpact, Shantanu was the Vice President and Head of Compliance for GE in India. He was part of the country leadership with oversight on the different GE businesses and specifically focused on driving risk and compliance frameworks in the different operating companies. He led the Indian arm of GE's Corporate Audit team and was the owner of GE's FMP (Finance Management training Program) in India. Prior to this, he was the CFO and Pricing Leader for GE Money India.

Before GE, Shantanu worked with Unilever India for close to a decade. He joined as a commercial management trainee and did stints across factories, profit centers, corporate accounting and in his last role, was the Commercial Head for its largest region—Western India. He was also one of the 12 core members of the Chairman's Millennium project team in 1999 to craft the Unilever strategy in India for the new millennium.

Shantanu is a Chartered Accountant from PriceWaterhouse and earned a Bachelors Degree in Commerce from Calcutta University.