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12 KPIs You Can Use to Drive Improved Service Revenue Performance

Sponsored By ServiceSource

Topics:: Budgeting & Planning; Business Software; Technology

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Abstract:: How strong is your service renewal program? You may think you know. But traditional methods for calculating renewal rates fail to measure true service renewal opportunity and performance.
ServiceSource leads the industry in measuring the critical metrics required to drive service renewals. This paper describes the 12 essential key performance indicators (KPIs) we use to track true renewal performance and improve results.

Learn how to measure:
- Renewal Opportunity-to identify the true value of your renewal opportunity
- Renewal Results-to rate performance against the true opportunity
- Sales Processes-to uncover deficiencies in timeliness and effectiveness
- Performance Drivers-to reveal how many opportunities are left on the table
- Customer Feedback-to learn why customers renew or cancel contracts

DETAILS

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Released: August 23, 2010

Length: 12 pages

Format: PDF (257 kb)

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